If you are using some other subscription plan now and also purchased the 7*24H cloud recording service for the same model, please send email to support@foscam.com to cancel the original subscription and refund,then you can use the new 7*24H cloud recording service. If you have already refunded the original subscription plan but the 7*24H cloud recording still doesn’t work,please reboot your camera and it will solve the problem.
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