How to install plugins if they are blocked?

First of all, we suggest to use our new software Foscam VMS which does not need any plugin to view and manage the camera on computers.

Please go to https://www.foscam.com/downloads/app_software.html download and install it. If you insist to login the camera with web browsers, please continue to see below.

This article will introduce the reasons and workarounds to install Foscam browser plugins. Foscam plugins can be prevented from installation due to ant-virus software, pop up blockers, a lack of administrative permissions, etc.

Follow the steps below which provide common workarounds for these problems.

Problem 1: Pop Up blocker is preventing the web browser from recognizing a browser plug-in is needed to be installed/executed before viewing video on a Foscam camera.

Solution: Either disable the Pop Up Blocker temporarily when using Foscam cameras/NVRS or enable popup windows during sessions with the camera. Enabling pop ups during the web sessions with the camera will configure the blocker to allow extra software/plugins to run in the background while using that web browser to interface with the camera. Allowing the blocker to run until it is properly configured may cause erratic performance while attempting to use our products until all the correct web sites associated with the camera are stored in the pop up blockers cache… Each web page for the camera will need to be added if you are going to attempt this… For best performance, it is recommended just to temporarily disable it all together. The alternative method is a more advanced approach so use caution if you attempt to keep the blocker enabled…. Also note that if the camera does not have a fixed IP address the URLs for the camera will constantly change over time.

Problem 2: The plugin installation is blocked by antivirus software running routinely in the background.

Solution: To setup antivirus software to allow the plugin to install, please see this article.

Problem 3: Lack of administrative rights is preventing installation of the web browser plugin.
Solution: Run the software with administrative rights.

 Windows OS
• The installation of web browser plugins normally requires administrative level access to install the plugin.
• Windows OS: Login to the operating system with a user account that has administrative privileges. Download the plugin file; after the download is complete locate the file.
• Right click the downloaded file and choose the option from the menu that appears “Run as administrator.”

• Follow the on-screen instructions to complete the installation of the software.
• In most instances, this should allow installation of the software. If the software is still not allowed to be installed contact the IT department or Administrator of the specific machine for assistance to install the software.

 MacOS (also known as OS X)
• If the user account which is currently logged into does not have administrative rights a window will pop up asking for login credentials. Enter your username and password to allow for the installation of the software.

• Follow the on-screen instructions to complete the installation of the software.
• In most instances, this should allow installation of the software. If the software is still not allowed to be installed contact the IT department or Administrator of the specific machine for assistance to install the software.

Problem 4: Internet Explorer security settings are too high preventing the installation and possibly blocking the download of the plugin.
Solution: Open Internet Explorer and navigate to Tool → Internet Options → Security → Custom Level → ActiveX Control and Plug-ins
Enable the following three options
1) Download unsigned ActiveX controls
2) Initialize and script ActiveX controls not marked as safe
3) Run ActiveX controls and plug-ins
Close Internet Explorer and re-launch the program. Attempt the installation of the plugin.

Problem 5: MacOS system security settings are too high.

Solution: Adjust system settings to allow for the installation of the appropriate Foscam web browser plugins.

Click on the Apple icon located in the top left corner of the Finder task bar.
Navigate to System Preferences → Security and Privacy.
Unlock the settings by “Click the lock to make changes” icon.
Check allow applications downloaded from “Anywhere”. Click the lock again to save the changes and allow the plugin to be downloaded.
Click here to see steps on Mac Sierra
Note: Once the plugin is downloaded and installed remember to setup the web browsers to allow the plugin to run. These processes may need to be repeated in the future if the firmware is updated on the Foscam products.