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Foscam

Shipping FAQ

Shipping FAQ

Where do you ship?

We currently ship to street addresses in Canada and the United States, including Hawaii and Alaska.

How long will it take for my order to arrive?

It usually takes 3-7 working days by Express shipping after you place an order and complete payment. For Standard shipping, most orders will arrive within 5 to 15 working days after payment is completed. However, in the event that an order is held at customs or delayed due to unforeseen circumstances, some Standard deliveries may take over 30 calendar days to arrive.

We are not liable for any shipping delays, nor loss of any kind caused by unforeseen and uncontrollable circumstances, such as unreachable recipients, invalid addresses, weather conditions that affect delivery, customs clearance delays and so on. In these situations, Foscam will try its best to notify customers of the delay, and if possible, make new delivery/collection arrangements with an estimated delivery date.

Please Note: Orders placed over the weekend or outside of business hours (9:00 AM - 5:30 PM CST Monday - Friday) will be shipped the the following business day. Orders placed with expedited shipping after 2:30 PM CST are NOT shipped out same-day, but will be shipped the next business day.

How are shipping costs calculated?

We ship all products directly from USA and China warehouses and shipping costs are usually for free.

Do I need to pay for import tax and/or duty?

For Express shipping, we will pre-calculate and include the import taxes and duties during checkout. This is based on the standard rates set by customs in your country. For Standard shipping, import duties, taxes and other customs charges will be collected by the courier upon delivery.

Is it necessary for me to provide identification when I receive the package?

No, it is not necessary. Our partners will deliver the package according to the shipping address. Please make sure your address information is correct.

What should I do if I have found shipping damage or wrong items?

All Foscam packages are sealed at the warehouse before they are shipped to you. Please check the packaging box and see if there are any signs of damage, or if the package has been opened during transit. If the box is damaged or any items are missing when you open the package, please contact our Foscam Customer Service and we will help you troubleshoot the issue.

Do you deliver to PO Boxes?

No, we can only deliver to a street address. The recipient must sign the package at the delivery address.The PO Boxes can't be delivered by Express shipping.

What happens if I gave the wrong delivery address?

Once the order has been shipped, we cannot change the delivery address. In the event of an order being delivered to an incorrect address, or cannot be delivered at all, we will inform you by email. The couriers will hold the package for 5 days, and you may contact Foscam or our delivery partners to arrange for another delivery. If we do not hear from you within 5 days, the package will be returned to Foscam and you’ll be responsible for the return shipping fees, which will be deducted from your refund of the product’s retail price. Meanwhile, the original shipping fees are not refundable.

What if the package was delivered to the wrong person?

Please contact our delivery partners or Foscam Customer Support to get assistance.

Who is your delivery partner?

UPS, FedEx, DHL and YANWEN are our delivery partners.

How can I track my order?

Please track your package through My Order on www.foscammall.com or directly through our delivery agents’ websites with your tracking number.

UPSFedExDHLYANWEN
US www.ups.com/us www.fedex.com/us www.dhl-usa.com www.yw56.com.cn

How do I contact the courier if I have complaints or enquiries?

Please contact the local customer support team of our delivery partners for service inquiries.

How do I contact Foscam if I have any questions?

Please email us at support@foscaminc.com Thanks.